Q. What is Isle of Eden? 

A. Isle of Eden specializes in creating unique hand-blended fragrances and luxurious bath and body products designed for a truly indulgent cleansing, moisturizing and pampering experience.  Our small and dedicated crew remain committed to our love of what we do and strive to make each customer feel completely pampered with every order they receive from Isle of Eden. 

Q: How can I contact Isle of Eden?

A: To contact us, please use the "Contact Us" link at the top of the website.

Q. Where is Isle of Eden located?

A. The Isle of Eden production facility is located in the greater Atlanta, GA, area.

Q: What is TAT?

A: TAT (turnaround time) is the time it takes from placing your order to shipping your order. There is a link on the top of our home page for TAT, and this is updated regularly depending on our circumstances.  We estimate our TAT to the best of our ability, so please understand that this is a general estimate and not a guarantee.

Q. Why would a TAT vary compared to orders that ship immediately from larger companies? 

A. Orders from Isle of Eden are freshly made with great care and tailored to fit the needs and preferences of each individual customer order.  We want to ensure that you do receive the absolute best attention to detail and a singularly amazing bath and shower experience.  Due to the custom nature of our product, our turnaround time may be slightly longer than what you are used to for "off the shelf" products, but we hope that the wait is worth it for our fresh, fun and unique products.

 Q: How much do you charge for US (Domestic) shipping?

A: We try to keep shipping costs as low as possible.  We ship all domestic orders Priority Mail via United States Postal Service (USPS).  Most of our orders (especially during Fall, Halloween & Holidays) ship in the USPS medium flat-rate boxes that are $10.50).  Shipping is $9.95 for your entire order.  If you do spend $100.00 or more - email us and we will paypal you the $9.95 back (Free Ship for orders over $100.00)

Q: Do you ship internationally?

 A: Yes, we do ship Internationally. We use USPS.com for all International Shipments. Please see the rates below for shipping via USPS.com:

Canada:  medium flat rate box:  $26.95

Canada:  large flat rate box: $33.95

Rest of World:  medium flat rate box:  $43.45

Rest of World:  large flat rate box:  $55.95

APO addresses:  Same price as domestic box prices.

If you have any questions prior to ordering, please contact us, and we are more than happy to answer any questions or assist you.

 Q: What forms of payment do you accept?

A: We accept Paypal, and you can use your Visa and/or MasterCard through Paypal.com without having to register as a paypal user.  

Q. Why didn't my order that I just placed not show up in my account history, and/or I did not receive an Isle of Eden order confirmation?

A.  Please be aware if paying via Paypal that you must wait for Paypal to redirect you back to the merchant site (in this case IsleofEden.com) so your order can be finalized. When you get to the Paypal payment screen, you are automatically redirected to their website to make a secure payment. After payment you should automatically be redirected to our website, you will then receive an invoice email from Isle of Eden with an order number and order confirmation. It is not often that Paypal fails to redirect, but if you order and notice you did not receive this confirmation, your items will still be in your shopping cart, and we can assist you with this matter very easily.

Q.  Do you offer refunds? 

A: Since all Isle of Eden orders are made to your specifications, we are unable to offer refunds except in special circumstances. If you place an order and immediately need to cancel, please contact us within 48 hours of placing your order for a refund.  A refund will not be issued beyond 48 hours after placing your order. If you receive an incorrect item, please contact us with your order number and all pertinent information. Incorrect items must be returned in the condition in which they were received to Isle of Eden in order to receive a refund. Once the product is received, we will refund the cost of the item and the shipping cost to return the item to us.

Q: My scrubs are not the same colors as they are pictured on the website. Did I receive the wrong item?

A: Our scrubs are custom-made and may arrive in different colors than what is pictured on the website. In order to speed things along, we don't require our employees to adhere to color codes for products. Therefore, while you will definitely get the scents you order, our item colors can possibly vary. Our creative team is free to "design" your scrub using their imaginations, resulting in a uniquely beautiful product every time. Each scrub is made just for you, and some are decorated.  We take great pride in our beautiful, colorful creations.

Q: My item arrived in a different container than last time (or a different container than pictured on the website). Is this normal?

A: We strive to put our products in the same type of containers pictured on the website. However, sometimes the exact containers are unavailable and will therefore be substituted with another reasonable container of approximately the same size and weight as ordered. No refunds/substitutions will be given due to products arriving in different colors or containers than those shown online.

Q: Are your scrubs sold by weight or volume?

A: We sell our scrubs in 4 oz and 8 oz jars.  The net. wt. of these are as follows: 4 oz jars weigh between 5-7 oz net. wt. 8 oz jars weigh between 9-13 oz net. wt.

Q: Why do you sometimes ask customers to return products that they are not satisfied with in order to get a refund or exchange? Why do you need the product back?

A: We do sometimes ask that items be returned; we are aware that this can be an inconvenience and for this we do apologize. However, there are many reasons that we need the product returned. Sometimes we need to show the product to an employee who incorrectly made the item, and we always want to test the quality of the item you received. We understand the inconvenience involved, but we are always striving to provide the best quality for our customers, therefore, sometimes this measure is necessary for quality control. If we ask the customer to return a product that is incorrect due to our mistake, we always reimburse the customer for shipping that product back.

Q: I placed an order, but I need to change a scent selection. Is this possible?

A: We are no longer able to make scent changes or additions to orders. This rule is necessary to help us streamline our operations and keep your shipments of luscious goodies moving!